Frequently Asked Questions

We do not offer same-day delivery — local orders need at least 48 hours notice. Corporate orders ship 3–7 business days after confirmation depending on box size (add 2 business days if you're including logo cookies) — see the full lead time table on our Corporate Ordering page.

For standard cookie orders shipped nationally, please allow 3–5 business days transit after dispatch (longer over weekends and public holidays).

Corporate cookie orders can be delivered Australia wide, with shipping fees shown in cart at checkout. Cakes cannot be shipped nationally and are local Brisbane delivery or pickup only.

Yes! Free pickup is available from our bakery in Brookwater, QLD.

For privacy reasons we don't publish our bakery address publicly. You'll receive the full address and your collection time by email once your order is ready for pickup.

Orders must be collected before 4:30pm on weekdays, before 1:00pm on Saturdays, and between 9:30am–11:30am on Sundays.

Allergen warning: all cookies contain wheat, soy, eggs and milk. Some cookies contain nuts, and all cookies may contain traces of peanuts and tree nuts. For a full ingredients list, see our Ingredients page.

Not at this time. On payment, a copy of the invoice will be emailed to the address provided at checkout.

1 × 6-cookie box. No minimum for repeat corporate accounts.

Yes, we deliver Australia wide. Shipping fees are displayed in cart at checkout.

Yes — max. 2 flavours for a box of 12, max. 3 flavours for a box of 24 or 48. For larger orders, please contact us.

We understand plans change! Changes and cancellations incur a $10 admin fee, and unfortunately we're unable to accommodate changes within 7 days of your collection or delivery date. We don't offer cash refunds under any circumstances.

Please send us a photo of the issue so we can assess refund eligibility — we're unable to process a claim without one. Contact us at orders@floursociety.com with your order number to start a return.

Due to the perishable nature of our products, we can't offer a refund or exchange for a simple change of mind, or once your order has left the bakery.

Yes. Our food safety certification number is FSA1739574.

Not yet, but it's coming soon! We're working on a gluten free option and can't wait to share it.

We'd love to hear it — email us anytime.