Our most frequently asked questions. If you still need help, please contact us!
SHIPPING
Do you ship cakes nationally
We currently ship within Australia only. Cakes cannot be shipped nationally and can only be delivered locally within Brisbane.
How long does shipping take
Local delivery (Brisbane): please allow 1 to 2 business days for dispatch and 1 to 2 business days for delivery.
National shipping (cookies only): we ship via Australia Post standard post, which typically takes 3 to 5 business days in transit once dispatched, depending on your location. Please allow extra time over weekends and public holidays. If your order is required by a specific date, we recommend choosing Express Post at checkout, or contact us before ordering so we can confirm a realistic delivery window.
Corporate order lead times (time to prepare, before dispatch) vary by box size. See the full table on our Corporate Ordering page.
RETURNS
What if I need to change my order
We are happy to accommodate changes to your order where we can. A $10 admin fee applies to any change or cancellation. Within 7 days of your collection or delivery date we have a strict no-cancellations policy, as ingredients and packaging are already committed.
When will I receive my Refund
We do not offer cash refunds under any circumstances. If your shipped order arrives faulty or incorrect, contact us at orders@floursociety.com.au with a photo of the issue and your order number, and we will confirm next steps by email.
What is your Return Policy
Because our products are perishable, we cannot accept returns for a simple change of mind. Once your order has left the bakery (pickup) or been shipped, we are unable to accept it back. Shipped orders that arrive faulty must be reported with a photo before we can assess a claim. Full details are in our Refund Policy.
ADDITIONAL INFO
What dietary options are available?
Allergen warning: All cookies contain wheat, soy, eggs, milk. Some cookies contain nuts. All cookies may contain traces of peanuts and tree nuts. For a full ingredients list please click here.
Is there a gluten free option?
Not yet, but it's coming soon! We're working on a gluten free option and can't wait to share it.
Do you offer invoicing or NET terms?
Not at this time. On payment, a copy of the invoice will be emailed to the email address provided at checkout.
What's the minimum order?
1 × 12-cookie box. No minimum for repeat corporate accounts.
Can you deliver outside Brisbane?
Yes, we deliver Australia wide. Shipping fees are displayed in cart at checkout.
Can I customise flavours?
Yes — max. 2 flavours for a box of 12, max. 3 flavours for a box of 24 or 48. For larger orders, please contact us.
STILL HAVE QUESTIONS?
Send us an email so we can help!