Refund policy

Order Cancellations & Modifications
We understand plans change and are happy to accommodate changes to your order where we can. Because changes require administration, a $10 admin fee applies to any change and/or cancellation. Within 7 days of your collection or delivery date, we have a strict no-cancellations policy, as ingredients and packaging are already committed. We do not offer cash refunds under any circumstances.

Shipped (Postal) Orders
Due to the nature of the product, we can't offer a refund or exchange on food once it has shipped. If your order wasn't delivered because of an incorrect or incomplete address you provided, we can't offer a refund or replacement. The same applies if the courier attempted delivery multiple times and the parcel was returned to us because it wasn't collected. If your item arrives faulty or incorrect, please contact us with a photo of the issue so we can assess it — we're unable to process a claim without one. To be eligible, the item must be unused and in its original packaging, along with your order number or proof of purchase. To start a return, contact orders@floursociety.com.au and we'll confirm next steps by email.

Pickup Orders
Because our products are perishable, we can't offer a refund or exchange for a simple change of mind, and once an order has left our bakery we're no longer able to accept it back.